HEMO CARE

Paypal Paypal is an online payment method in which your bank cards are linked. With it you can make your online purchases without having to enter your financial details all the time. This payment method has no additional fees when you make your purchase. Credit or debit card via Pay Pal No commission is charged for this payment method. Payment is made immediately and the order is processed as soon as possible. Online store has a secure payment gateway that prevents fraudulent use of credit or debit cards. All data collected during the payment process is encrypted and checked with the bank. The security of communications is guaranteed by means of the SSL certificate. We are PCI/DSS compliant in the handling of transactions and anti-intrusion testing. We process 3D secure transactions and other anti-fraud security systems. Bank transfer or deposit (only available for Croatia).

General delivery conditions Delivery times are calculated from the moment your order leaves our warehouse, which we will notify you of via email. Orders placed after 16:00h on Fridays will be processed for shipping starting the following Monday. During promotional periods (e.g. the days surrounding Black Friday), shipments may experience slight delays due to the increased number of orders being processed. In some cases, and depending on product availability, our customer service team will contact you to give you a solution and inform you of the delivery time once the product is available. The courier company usually delivers during business hours, but if you need a specific delivery time you can indicate it in the order comments. This does not guarantee 100% that this will be the case as it depends on the timetables and routes of the transport company. We do not deliver to PO boxes. To guarantee the quality of our service, all our shipments are insured against loss and theft. Please ensure that all your order details are complete and accurate. If delivery cannot be made due to an incorrect address, zip code, or missing information, or if the courier is unable to contact you, the customer will be responsible for any additional re-delivery or return costs. If you realize there is an error in your details while your order is still being prepared, please contact us immediately. Additionally, we ask that you provide a valid contact phone number for the delivery country (a local or national number) to ensure the courier can reach you if needed. Please note that if you provide an international number, the courier may not be able to contact you. Shipping Costs We deliver to the following countries: Albania, Austria, Bosnia and Herzegovina, Belgium, Bulgaria, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, Faroe Islands, France, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Japan, South Korea, Lithuania, Luxembourg, Latvia, Monaco, Moldava, Montenegro, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, Turkey, South Africa. Free Shipping Threshold: Free shipping is applied when the order total exceeds a certain amount of €100,00. The delivery price is €10.00 unless otherwise stated or the goods come from different addresses. Delivery Time: Delivery typically takes 3 to 7 business days from when the order leaves our warehouse. For certain destinations, due to location, delivery may take an additional 2 to 3 days. For shipments outside EU (Schengen area) and/or countries with customs*, please note that the following situations and costs are the customer's responsibility and not covered by us: *Any customs clearance and/or related costs. *Compliance with the local laws of the country of destination (it is the responsibility of the customer to know whether the product being purchased (composition) is permitted in the country of destination). *In the event of blocking and retention of the order by the customs office of destination, HSN will not be responsible or liable for any costs or losses related to the above two points. Countries with customs: Norway and Switzerland. For additional information please get in touch with our customer service. You can also check our Return policy. If you have any further questions, do not hesitate to get in touch with us on email: prehranapokrvnojgrupi@gmail.com